Complaints
Any member of the public who believes that a Member is breaking the TCA Code of Practice may submit a detailed written complaint to the Association. All such complaints will be investigated and an initial (or full) response will be made within 21 days. If further investigation proves necessary any additional response will be made within 90 days.
Members authorise investigation of complaints by the TCA and will co-operate fully in such investigation. Where information is disclosed that may be of a commercially sensitive nature it will be handled in confidence by the association and will not be disclosed to any third party.
Disciplinary action
If the Member cannot prove that it has rectified an aspect of its operation deemed by the directors of the TCA to contravene the rules, Membership criteria, or Code of Practice, and having been given due opportunity, by means of formal warnings to rectify those relevant aspects, the Member will be asked following majority vote of the board to resign. Failing resignation the Member will be expelled. No company that has resigned or has been expelled will be reconsidered for membership of the Association for a period of 12 months from the date of the previous termination of their membership. If a Member resigns or is expelled a second time within 36 months of the first withdrawal then it will be for a minimum of 24 months. No business whose membership has been withdrawn twice may subsequently become a Member of the Association unless agreed by vote of a majority of Members.
The Technology Channels Association reserves the right to publicise the resignation or expulsion of a Member.